Legal

Terms & conditions

The terms for ordering from Printomatic and for using printomatic.ca. Last updated: October 15, 2026

In short

  • You check and approve your artwork and proof; we print exactly what you approve.
  • Screens don't show exact colour; a small colour difference, up to 1/16 in of trimming and up to 5% more or fewer pieces are normal.
  • Every order is made for you, so sales are final. If we made a mistake, we reprint, credit or refund: tell us within 10 business days.
  • Cancel by support ticket before printing starts; a 20% fee applies and the rest becomes store credit.
  • Turnaround times are estimates; Ontario law applies.

This summary helps you read the terms; it doesn't replace them.

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Your approval when you order

By submitting an order you confirm: I have checked that the spelling and content are correct and I am satisfied with the layout. I understand that my document will print exactly as it appears, that I may not be able to make changes once my order is placed, and that I am responsible for typing errors. I agree to the Printomatic terms and conditions below.

Important: by using this website you agree to these terms. If you don't agree, please don't use the site. Printomatic may change these terms without notice.

1

Order approval

The customer is fully responsible for approving the final proof and layout before printing. Printomatic is not liable for errors in the final product caused by language and grammar, graphics, bleeds, damaged fonts, overprinting, form fields, files not built to the template, or page order.

2

Copyright

All material on this website or used to produce your order is subject to copyright, with all rights reserved worldwide. Copying, redistributing or republishing material or software from the Printomatic website, or property Printomatic has licensed from others, is not allowed.

You may only print trademarks, service marks or logos that you own or are licensed to use, and only copyrighted material (photos, art, text, music and other original works) that you have the rights to. Explicit language and pornography are not allowed on printed materials.

3

Customer content

Everything you supply (text, photos, graphics, files, messages: "Content") is your responsibility. You agree to follow local rules on online conduct and not to send Content that is indecent or obscene, threatening, urging resistance to the law, defamatory, or infringing anyone's intellectual property. Printomatic doesn't control or guarantee Customer Content, and products and services are for your own use, not for spam or unsolicited advertising. You are responsible for your password and for all orders placed through your account.

Printomatic doesn't pre-screen Content but may remove Content that breaks these terms, and may keep or disclose Content when the law requires it or to enforce these terms, answer claims, or protect people and property.

4

Governing law

Any legal action about this site is brought in Ontario, and you agree to the jurisdiction of the Ontario courts.

5

Limitation of liability

Printomatic and its licensors, suppliers, vendors and staff are not liable for special, incidental, indirect or consequential damages, or for loss of use, data or profits, arising from the site or from services you order, including mistakes, omissions, viruses, delays or interruptions, or from inappropriate use of the site. Printomatic may refuse service without giving a reason.

6

Indemnity

You agree to defend and indemnify Printomatic, its licensors and their staff against claims, costs and reasonable legal fees arising from a breach of these terms or from any material you put on your products.

7

Customer artwork and graphics

Artwork, designs and images must be supplied in CMYK at a minimum of 300 DPI. Printomatic is not responsible for colour shifts when RGB or spot colours are converted to CMYK, or for fuzzy, distorted or pixelated images caused by the supplied artwork.

8

Colour proofing and matching

Screen proofs show layout, text, image size and placement, but not exact colour or ink density. Monitors, paper, coatings (especially uncoated stock), inks and equipment all affect colour, so a reasonable difference between the proof and the printed job is expected and is an acceptable delivery. Printomatic does its best to match colours but doesn't guarantee a colour match.

9

Product images

Product images are examples and may not show the real product.

10

Trimming and folding

We trim and fold as accurately as we can, but up to 0.0625 in (1/16 in) of variance on each side is normal. Designs shouldn't depend on exact trim or fold positions.

11

Order cancellation

You can ask to cancel by support ticket until imposition starts, subject to cancellation charges. Before printing begins, a cancellation fee of 20% of the order total applies, and the rest is given as store credit, minus any labour already done (proofs, file adjustments) and administrative fees (such as card fees). File adjustment services are not refunded.

12

Returns and refunds

Each order is made for you and has no resale value, so all sales are final. If we confirm that we made an error, we reprint the order or issue a credit or refund. Tell us about any defect within 10 business days of receiving your order; after that the order is considered accepted. We may ask to pick up the printed material first.

13

Shipping and delivery

Turnaround times are estimates. Printomatic isn't liable for losses from shipping or delivery delays. Orders are F.O.B. the Printomatic plant; for shipping issues your recourse is with your chosen courier. We aren't liable for delays from weather, couriers, customs or other causes. If an equipment problem delays your order, rush fees are refunded or waived where applicable; such a delay is not a reason to cancel.

14

Incorrect address

If a package comes back because of a wrong address given by the customer, we reship it to the corrected address and charge the extra shipping.

15

Links to other sites

Links may take you to sites Printomatic doesn't control. We aren't responsible for their content or changes, and a link doesn't mean we endorse the site.

16

Overruns and underruns

Up to 5% more or fewer pieces than ordered is an acceptable delivery.

17

Indemnification

You confirm you own or have the right to publish all artwork, photos and materials you send, and agree to indemnify Printomatic and, at your own cost, defend any claim that the printing infringes a copyright or other right, or is libellous, scandalous or invades privacy, except where Printomatic contributed to it. Printomatic will tell you promptly about any such claim.

18

Payment information

Printomatic doesn't record or keep card information on its servers; card payments are handled by PayPal. We keep the details of the jobs ordered: order number, quantity, paper, finishing, files and shipping information.

19

Non-solicitation

Without written consent, the customer and its affiliates won't solicit any employee, contractor or consultant of Printomatic for two (2) years after their last order.

20

Text messages

When you text Printomatic at 647-503-4226, or agree on a call to receive a link by text, we reply to your request by text. No marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to stop, HELP for help, or call 905-761-7679. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy.