Answers, before you ask

Choose a product, then its size, material, quantity and finishing; the price updates as you choose. Add your artwork (upload a file, design it online or hire a designer), then go to checkout.

Yes. Request a quote on our Custom quotes page, or call us at (905) 761-7679.

There's no minimum order amount. Each product shows its smallest quantity: often one piece for signs, and 100 or 250 for business cards.

Yes: the more you order, the lower the price per piece. For more than the site offers, request a quote.

Yes, in the order notes at checkout. After you've ordered, open a support ticket from your order in My account.

Open a support ticket as soon as you can. Until printing starts we can usually cancel it, with a cancellation fee of 20% of the order; the rest is given as store credit. Once printing has started, the order can't be changed or cancelled.

PDF works best. We also accept AI, SVG, JPG and CDR files, up to 512 MB each.

300 DPI at the printed size, in CMYK colours. RGB and spot colours are converted to CMYK, which can change some colours slightly.

Bleed: let your background run past the cut line, at least 1/16 in (0.0625 in) on each side; some products ask for more, as their file tips say.

Safe zone: keep text and logos away from the edge, inside the safe line. In our online designer the cut line is pink and the safe zone green.

Yes: choose Hire a Graphic Designer on the product page. Our designers make it for you (design usually takes 1–3 business days) and send you a proof to approve.

Yes, with our online designer: start from a template or a blank page, on a computer or a phone. See the designer guide.

When we design or adjust your artwork, we email you a proof. You check it online and approve it or ask for changes; we only print what you approve.

Open the link in our proof email and check every page. Type your name, tick the box and press Approve proof. Or press Request changes, tell us what to change and add a file if you like.

Contact us right away. Once printing has started, changes are no longer possible.

Screens show the layout and the text, not the exact colour. Paper, coatings and monitor settings change how colours look, so a small difference is normal.

Each product page shows its production time in business days, counted once your artwork is ready. Some products also offer a faster option. See Turnaround times for the usual times and your ready date.

Yes, free, at 151 Spinnaker Way, Unit 6, Concord, ON L4K 4C3, from 11 am – 4 pm, once we email you that it's ready. Please bring your order number. Orders not picked up within 3 weeks of completion are recycled.

Yes, by UPS, anywhere in Canada and the US. Choose shipping at checkout: the options and prices for your address are shown there. We email you the tracking number when it ships. See Shipping and pickup.

It depends on the order: bigger orders can come in several boxes, or on skids.

Tell us before the order ships and we'll fix it. Once it has shipped, we can't change it; if a parcel comes back because of a wrong address, we send it again and charge the new shipping.

Credit and debit cards, PayPal, Apple Pay, Google Pay and Interac e-Transfer.

Choose Interac e-Transfer at checkout, then send the total to info@printomatic.ca with your order number as the message. We start your order when it arrives.

Yes. The price you see as you choose your options is the price of the product; tax and shipping are added at checkout.

No. Card payments are handled by PayPal; we never store card numbers.

Every order is printed just for you, so all sales are final. If we made a mistake, we reprint it free, or give you a credit or refund. Please tell us within 10 business days of receiving your order.

Contact us right away. We'll replace it with the right item as a rush, at no cost to you.

Yes: in printing, up to 5% more or fewer pieces than ordered is normal, and so is up to 1/16 in of trimming variance.

It's free: choose My account at the top of the page and register. You can track orders, reorder and keep your designs there.

We email you at every step, and you can see it any time in My account → Orders.

In My account: Account details for your password, Addresses for your billing and shipping addresses.

Offset, digital and roll-to-roll printing, depending on the product.

Paper weight is shown in grams per square metre (gsm) or in pounds (lb). Paper for letters and stationery is usually 60 to 120 gsm (20 to 70 lb); anything heavier is card stock, used for business cards, postcards and greeting cards.

Both are coated finishes. Gloss is shiny, with bright colours for eye-catching promotions. Matte has no shine: calm, easy to read, and good for professional pieces.

Design (hire one of our graphic designers), templates and our online designer, and vehicle wrap installation. Ask us about anything else.