Customer Help | Printomatic

Step 1 of 5

Order

You choose the product, size, material and quantity; the price updates as you go. Then add your artwork: upload a file, design it online, or hire a designer.

How do I place an order?Choose a product, then its size, material, quantity and finishing; the price updates as yo…Can I order a custom size or a bigger quantity?Yes. Request a quote on our Custom quotes page, or call us at (905) 761-7679.Is there a minimum order?There's no minimum order amount. Each product shows its smallest quantity: often one piece…

Step 2 of 5

File check

Before printing, our team checks every file for size, bleed and resolution. If anything needs a change, we tell you right away.

What files can I upload?PDF works best. We also accept AI, SVG, JPG and CDR files, up to 512 MB each.What resolution and colours should my file use?300 DPI at the printed size, in CMYK colours. RGB and spot colours are converted to CMYK,…What are bleed and the safe zone?Bleed: let your background run past the cut line, at least 1/16 in (0.0625 in) on each sid…

Step 3 of 5

Proof

When we design or adjust your artwork, we email you a proof. You check it on a private page, then approve it or ask for changes. We only print what you approve.

How do I approve a proof?Open the link in our proof email and check every page. Type your name, tick the box and pr…Can I change something after approving?Contact us right away. Once printing has started, changes are no longer possible.Will the colours match my screen?Screens show the layout and the text, not the exact colour. Paper, coatings and monitor se…

Step 4 of 5

Printing

We print and finish your order in our own shop. Each product page shows its production time; some products have a faster option.

How long will my order take?Each product page shows its production time in business days, counted once your artwork is…Is a small difference in quantity normal?Yes: in printing, up to 5% more or fewer pieces than ordered is normal, and so is up to 1/…Can I change or cancel my order?Open a support ticket as soon as you can. Until printing starts we can usually cancel it,…

Step 5 of 5

Pickup or delivery

Pick it up free at our shop in Concord once we email you, or have it shipped; the tracking number comes by email.

Can I pick up my order?Yes, free, at 151 Spinnaker Way, Unit 6, Concord, ON L4K 4C3, from 11 am – 4 pm, once we e…Do you ship?Yes, by UPS, anywhere in Canada and the US. Choose shipping at checkout: the options and p…Will everything come in one package?It depends on the order: bigger orders can come in several boxes, or on skids.

How can we help?

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